Refund policy
At SITAN SHOP, we believe that luxury is in the details — including how we handle your returns and refunds. Your satisfaction is paramount, and we strive to make the process as seamless and transparent as possible.
Returns
If you are not completely satisfied with your purchase, you may return the item within 30 days of delivery for a full refund or exchange.
How to Initiate a Return
Please contact our dedicated Customer Care team at info@sitanshop.com to begin your return. We will provide you with all necessary instructions and the return shipping address.
Return Shipping
Return shipping costs are the responsibility of the customer. For your peace of mind, we recommend using a tracked and insured shipping method.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within 7-10 business days.
Conditions for Returns
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Items must be unused, in original condition, with all tags and packaging intact.
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Final sale or clearance items are not eligible for returns or refunds.
Exchanges
If you prefer an exchange, please specify the desired product when contacting Customer Care. We will gladly assist you with the process.
Need Assistance?
Our team is always here to help. Reach out anytime at info@sitanshop.com with questions or concerns regarding your return or refund.
Shop confidently with SITAN SHOP — where exceptional service complements every purchase.