How can we help you
Frequently Asked Questions (FAQ)
Q: What payment methods do you accept?
A: We accept all major credit cards: MasterCard, Visa, American Express, Discover, and PayPal.
Q: What currency are your store prices listed in?
A: All prices are listed in different currency depending on where you live.
Q: Do you have physical stores or only an online shop?
A: We do not currently have physical stores. We sell exclusively online at the moment.
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide.
Note: International orders may be subject to import duties, customs taxes, and fees once the shipment reaches your country. These charges are the responsibility of the recipient and vary by country. Please contact your local customs office for more details. Your local carrier may also advise how payment for these charges can be made.
Q: Do I need to sign for the delivery?
A: No signature is required upon delivery.
Q: Where do you ship your products from?
A: We ship from our warehouses in the USA, UK, Singapore, or China, depending on the product.
We work directly with trusted suppliers around the world to bring you high-quality items at competitive prices. Every product is sampled and factory-checked for quality and sustainability.
Q: How long before my product is shipped?
A: Orders are processed and shipped within 2–3 business days.
Q: What is the estimated delivery time (ETA)?
A: Most orders are delivered within 7 to 10 days, depending on your location. Once your order ships, you’ll receive a tracking number so you can follow its journey every step of the way. We do our best to ensure your order arrives safely and on time.
Q: How do I return or exchange my item?
A: We offer a risk-free 30-day money-back guarantee (excluding return shipping).
If you're not satisfied for any reason, email us at info@sitanshop.com and we'll send you the return address. You may choose a full refund or an exchange — no questions asked.
⚠️ Please note:
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Return/exchange shipping costs are the customer’s responsibility.
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We do not provide pre-paid return labels.
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Returns sent without prior contact will not be accepted.
Q: Where is my order confirmation?
A: Order confirmation emails are sent within 24 hours of payment. Be sure to check your spam or trash folder if you don’t see it.
Q: How do I cancel my order?
A: Most orders are processed within 6–8 hours. If you wish to cancel, email us at info@sitanshop.com within 24 hours of placing your order.
Q: What if I still need help?
A: That’s what we’re here for!
Please email us anytime at info@sitanshop.com — we’re happy to assist.
